Nerdwallet: One of the most basic hotel amenities is disappearing

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These service reductions are not always welcome.

“Customers don’t want to have to ask every time they need to empty their trash cans or replace their dirty towels,” said D. Taylor, international president of Unite Here – a US and Canadian labor union. hospitality – in a prepared statement. “Without cleaning, what stops a hotel from being just a more expensive Airbnb?”

WHY REDUCE HOTEL CLEANING?

In many cases, cutbacks may be more about money than security. For some hotels, there is not enough money to cover the cost. For others, it’s an opportunity to do more.

LABOR AND MATERIAL COSTS ARE HUGELY HIGH

The nationwide shortage of labor and materials has hit hotels particularly hard. For example, the recreation and hospitality industry lost 8.2 million jobs in March and April 2020, representing a 49% decline in employment, according to the US Bureau of Labor Statistics. United. While there has certainly been hope for re-hiring (travel-related jobs are now among the fastest growing sectors of late), the industry is still short of an estimated 1.5 million jobs at its pre-pandemic levels.

Meanwhile, supply chain and inflation issues persist. Hotels reported a 79% increase in costs for cleaning and housekeeping supplies, according to a November 2021 American Hotel & Lodging Association survey of approximately 500 hotel operators.

AN OPPORTUNITY FOR HIGHER PROFITS

Other hotel operators have explicitly stated that it is money.

“The work we’re doing right now across each of our brands…is to make them higher-margin businesses and create more labor efficiencies,” Hilton CEO Christopher Nassetta said. , on an investor earnings call in February 2021. “When we come out of the crisis, these companies will have higher margins and be less labor intensive than before COVID.”

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